How do I set up email with my company's name?

Why an email at your own domain matters

An address like info@yourcompany.com creates a completely different impression than yourcompany@gmail.com, especially the first time you reach out to a client or another company. A client receiving a quote from an official-domain email trusts it more, and that genuinely affects reply rates and how many of those conversations turn into deals.

Beyond the impression, an official email gives you full control: you can create multiple addresses for different staff (sales@, support@, each employee's name@) all under the same domain, and manage them from one place.

The two available options

There are two main ways to set up official email: the first is email bundled with your hosting itself (usually included as part of the website package at no separate cost, but with simpler features). The second is a dedicated professional email service like Google Workspace, which gives you the familiar Gmail interface but on your own domain, with more storage and collaboration features (calendar, docs, meetings).

Google Workspace is a paid service billed in US dollars, priced at the prevailing exchange rate, and official pricing is available directly on Google's site — we won't quote a specific figure here since it could be outdated by the time you read this.

What's included in Dekwin's package

Dekwin's Business Website Package includes official company email as part of the published price, with no need for a separate subscription to get started. If you later need Google Workspace's more advanced features (like more storage or larger team collaboration tools), you can add it as a separate optional service.

How to choose between the two

If your team is small (one or two people) and the email's main purpose is client communication, hosting-bundled email is entirely sufficient. If your team is growing and needs real collaboration tools (document sharing, a shared calendar, video meetings), then investing in Google Workspace is worth the price difference.

A common mistake that hurts your email's credibility

Some business owners set up the domain and website, but keep using a personal Gmail or Yahoo address for all their actual correspondence, with the official email sitting decoratively on the site and never actually used. The result is a customer looking up contact details finds a mismatch — an official site, but replies coming from a personal inbox — which undercuts the professionalism the site was trying to build in the first place.

It's better to use the official email for every external communication from day one, even with a small team — that habit is far easier to establish from the start than to change after a lot of clients have already gotten used to the personal address.

The technical side you don't need to learn yourself

Activating official email on your domain requires setting up specific technical records (called MX records) in the domain's settings, so messages sent to info@yourcompany.com actually reach your inbox instead of disappearing. This is a technical step done once during setup, and it should be handled by whoever manages your site, not something you personally need to understand in detail — it's just worth knowing it exists, so you can ask about it if emails don't seem to be arriving correctly after launch.